Access Machine Case History:

WATER & WASTE WATER

Customer Background:

The City of Palm Bay Utilities Department provides water, wastewater and reclaimed water to the Palm Bay area. There are approximately 20,000 water customers and 8,000 wastewater customers being served by Palm Bay Utilities. The service area is 65 square miles and consists of approximately 400 miles of water distribution lines ranging in size from 2 to 24 inches in diameter. The wastewater system consists of 115 miles of gravity sewer and force mains ranging in size from 2 ½ to 20 inches in diameter.

The Department is responsible for operating a 10.0 MGD Water Treatment Plant, a 5.2 MGD Wastewater Treatment Plant and a 2.4 MGD Water Reclamation Facility. The mission of the department is to provide high quality drinking water to all customers; to collect, treat and dispose of wastewater in an environmentally sound and cost-effective manner.

(Note: All Customer Background information was obtained from the City of Palm Bay web page, government section at www.iu.net/palmbay/utility.html.)

Customer Needs:

The AccessWare system was a new installation for Palm Bay Utilities. They chose our software to meet these specific needs:

• The need to monitor and control off-site water wells.
• The need to observe pressure recorders all over the city at any time via a graphical interface.
• The need to control off-site equipment, by shutting off or turning on water based on customers needs with the click of a mouse.

The Access Machine Solution:

Palm Bay Utilities uses AccessPoint software in conjunction with a telemetry system provided by Curry Controls. AccessPoint monitors and controls approximately sixty lift stations, thirteen water supply wells, and one re-pump facility. This software allows the user to monitor any problem areas at the lift stations and provides the flexibility to intercept a problem prior to an actual wastewater overflow. The water supply wells can be easily turned on and off at the Water Treatment Plant with just a few clicks of the mouse. AccessPoint allows the user to see the actual volume of water in the holding tank at the re-pump facility, the pressures in the distribution system, and the status of the pumps at the facility.

AccessPoint Software Specifics:

Palm Bay Utilities uses the AccessPoint Complete Basic system with 4,000 tags, 8 connects, 3 drivers and the alarm print and sound feature.

• Ability to respond quickly to customer needs, improving customer satisfaction.
• Ability to monitor and control off-site equipment, improving quality assurance.
• Saving money by being able to target problem areas quickly before an emergency.